Spotlight: Find the right respondent inside your institution
/Spotlight: Find the right respondent inside your institution
Participants should never feel like their time and energy went into a black hole. And yet that's not an uncommon feeling among people who have contacted or otherwise tried to engage with the government (or similar institutions).
You can help prevent this from happening by ensuring that participant proposals and messages reach the right department. Digital platforms like Delib and DemosX provide administrators with internal routing tools so that you can flag participants' messages and proposals for the right people, then track whether there has been a response. The SeeClickFix issue-reporting platform allows residents to re-open issues they've reported if they feel the local government closed them without a resolution.
