Spotlight: Find the right respondent inside your institution
/Spotlight: Find the right respondent inside your institution
Participants should never feel like their time and energy went into a black hole. And yet that's not an uncommon feeling among people who have contacted or otherwise tried to engage with the government (or other public institutions).
You can help prevent this by ensuring that participant proposals and messages reach the right place. Digital platforms like Delib and DemosX, for instance, provide administrators with internal routing tools so that you can flag participants' messages and proposals for the right people. And you can track internal responses (or lack thereof).. The SeeClickFix issue-reporting platform even allows residents to re-open issues that they've reported if they feel the local government closed them without a true resolution.
